Office Manager
Full Time • Dallas
Benefits:
- Company parties
- Training & development
- Free food & snacks
- Employee discounts
- Bonus based on performance
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
We’re bringing America’s favorite neighborhood glass shop to the Park Cities and North Dallas — and we’re here to make an impact. As our Office Manager, you’ll help build a fast-growing business from the ground up, serving and supporting our community while growing your own career. If you’re ready to think like an owner, thrive in a dynamic environment, and be part of something people need and love, we want to meet you.
Roles & Responsibilities:
Roles & Responsibilities:
With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:
- Reconcile sales software and accounting software transactions.
- Handle accounts receivable (A/R) and prepare deposits for bank run.
- Negotiate pricing with vendors to stay consistently current in the marketplace.
- Manage day-to-day staff operations of our Estimators and Glaziers.
- Answer inbound phone calls promptly during business hours.
- Pre-screen incoming leads/potential customers in a proper manner.
- Promptly follow up on voicemails and/or messages from answering service.
- Manage and respond to inbound email correspondence and forward accordingly.
- Greet customers and other visitors to the showroom promptly and professionally.
- Schedule estimate appointments properly using our advanced, proprietary software.
- Quote product and services by telephone to potential new clients/customers.
- Assist Estimators with follow up on pending estimates by phone and/or email.
- Strategically and actively schedule work appointments for Installation Techs to meet customer needs.
- Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
- Validate and verify orders from fabricators/vendors meet size and pricing accuracy.
- Oversee proper filing of daily work orders and estimates.
- Process timesheets for payroll processing.
Qualifications & Educational Requirements:
- 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
- HS Diploma or equivalent.
- 2 or 4-year college degree preferred.
- All candidates must pass initial background check and drug test.
Preferred Skills:
- Excellent verbal/written communications skills.
- Microsoft Office proficient (Word, Excel).
- Experience with QuickBooks Online and web based software preferred.
*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.
Compensation: $18.00 - $22.00 per hour
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